Automation of Directory Assistance
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Keywords
History of Australian Telecommunications, Automation, Directory Assistance, Telecommunication Journal of Australia
Abstract
The Journal revisits two historic papers from 1981/82 that describe a successful trial in Sydney of a computer-based system to automate the Directory Assistance manual card records in Australia. The trial led to the implementation of a national Directory Assistance system which provided productivity improvements but fell short of the performance achieved by similar systems in the USA.
References
Campbell, I. (2017). Fact or Fraud? the epidemic which struck Telecom Australia from 1983 to 1986. Journal of Telecommunications and the Digital Economy, 5(2), 75–97. https://doi.org/10.18080/jtde.v5n2.107
Campbell, I. (2025). Comments on the Two Historical Reprints in Automation of Directory Assistance. Journal of Telecommunications and the Digital Economy, 13(3), 191–195. https://doi.org/10.18080/jtde.v13n3.1340
Dougall, C. J. (1981). Trial of a Computer Directory Assistance System — Sydney. Telecommunication Journal of Australia, 31(1), 79–84.
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This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
Copyright Telecommunications Association Inc.
Simon Moorhead, Telecommunications Manager
Simon is a manager with over 40 years experience in the telecommunications industry in a number of technology and commercial roles. Simon is interested in telecommunications history and is currently assisting the Editors of this Journal with researching historical papers from the Telecommunications Journal of Australia.
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